Support

The owner restricted access and enabled a guest code.
Ask the owner to grant you access or enter the code — access is usually saved on this device for a few hours.
If the code doesn’t work, ask for the current one (it may have changed).

These are the main access settings for a profile/list/event.

Note: Guest access / Access Code is a separate setting.

It’s a guest entry code: anyone with the link + code can view the list/event even without an account.

Usually it’s one of these: the code changed, you opened a different link (different list/event), or the owner disabled guest access.
If it still doesn’t work, refresh the page or try another browser/device.

Profiles, each list, and each event have their own access settings.
A profile can be visible while a specific list/event is restricted.

If you open a direct item link and it won’t open, the owner restricted access.
Ask the owner to grant access or enter the guest code (if enabled).

Yes. Profiles, each list, and each event have separate access settings.

Yes. If Guest access is enabled, anyone with the link + code can view even if the main access is closed.

Sometimes the browser doesn’t store cookies (for example because of blockers).
Then you may be asked for the code again — try another browser/device.

Following helps only if the resource access is set to “Followers only”.
Otherwise it depends on the owner’s settings (specific people / guest code / closed).

Yes, if the owner is okay with it.
Anyone with the link + code can get guest access (and reserve if allowed).

Yes.
After changing it, the old code stops working and a new code may be required.

The owner may have turned off reservations or restricted who can reserve.

This setting controls who can reserve.

Cancel reservation — the wish owner or the person who reserved it.
Mark as gifted — only the wish owner.

Reservations may be turned off or restricted by the owner (for example, followers only or specific people).

In settings, choose “Reservations disabled”.

People with access can add their own wishes to the list, but can’t edit other people’s wishes.
The list owner can manage everything.

Open the product in any app or website → Share → Craftbox.
If the site is supported, details will auto-fill — choose where to save (list/event) or at least add a title and tap Save.

We use your photo first. If there’s no photo, we try to fetch a preview from the link.
If there’s still no image, we show a placeholder.

A list is a wishlist without a specific date.
An event is an occasion with a date: great for collecting wishes for that moment and sharing shared content (like photos).
Events become memories for participants, and global events let you browse many people’s wishes for the same occasion (like Christmas).

The owner controls this per event: Allow Ideas and Allow Media.
Guests with a code can only view and cannot add content.

Guests can view the list/event and reserve if allowed.
Guests cannot add ideas/photos/content.

Most likely Allow Ideas and/or Allow Media is turned off for this event.

No. Only registered users can add ideas/media.

Guest: viewing (and reserving if allowed).
Account user: more actions in events (like adding ideas/media if enabled) and the ability to create your own lists and events.

If the profile isn’t open to everyone, some details may be hidden from guests — it’s a privacy setting.

Logging out may clear browser access — you might need to enter the guest code again.

Refresh the page and check your connection.
If it still doesn’t work, try another browser/device and disable blockers.

Try a hard refresh, temporarily disable extensions, and open it in another browser.
If it keeps happening, contact support and include a screenshot.

Include the link, a short description, your device/browser, and a screenshot (if possible).

In the app: Profile → Account → Delete account.
This is irreversible — your data is permanently deleted from the server.
On the web: submit a request via support/Privacy.

In the app — in Settings.
On the web — the language switcher is at the bottom of the page.